Help and support

Your workspace shows a quote before you generate. Image and video costs depend on the selected model, output settings and clip duration. Local image editing does not spend generation credits.

Credits are reserved when a job starts and spent only after its output is stored. A confirmed provider rejection or failure releases that reservation. If a submission cannot be confirmed, it stays under review to prevent a duplicate charge.

Availability depends on the connected provider. Choose another available model or try later. An unavailable model cannot start a paid job or reserve your credits.

The pricing page shows monthly subscriptions and one-time credit packs. Purchases are not open yet. Monthly plans renew until canceled; packs do not start a subscription. Check the pricing page for current availability. Local design editing is available without generation credits.

Your prompt and settings are saved in this browser when you continue from the homepage or workspace. Reference images are stored locally for up to two hours. Use the same browser tab to return; clearing site storage removes the draft.

Open Creations for your stored AI outputs. Downloads require the account that owns the creation. Browser editing exports are saved directly to your device.

No. Our independent design generator uses separate Studio models. To use Canva Craft, go to Canva Dream Lab. Credits purchased here never apply to Canva. Purchases here are coming soon.