Refund Policy

Overview

This Refund Policy explains when a canva-craft.com subscription or credit-pack purchase may be eligible for a refund. Last updated October 23, 2026. It should be read together with our Terms of Service. Nothing in this policy limits rights that cannot be excluded under applicable law.

Seven-day unused-credit refund

You may request a refund within seven calendar days of the original purchase when none of the credits granted by that purchase have been consumed. A credit is considered consumed after a successful CanvaCraft AI generation is completed and its output is persisted for your account.

Starting a generation may temporarily reserve credits. A confirmed failed or expired generation releases its reservation and does not by itself make an otherwise unused purchase ineligible. If any credits from the purchase were successfully consumed, the purchase is normally not refundable except where required by law or where we confirm a qualifying service failure.

Subscription cancellation

Canceling a subscription stops its next renewal. Cancellation does not automatically refund the current billing period and does not remove access that has already been paid for. You can continue using the applicable service and remaining credits until the end of the paid period, subject to the Terms.

Duplicate charges and service failures

Contact us promptly if you believe you were charged more than once for the same purchase, charged after a confirmed cancellation, or unable to receive the credits associated with a completed payment. We will review the payment record, entitlement ledger, and relevant service status before deciding the request.

A failed generation normally returns the reserved credits rather than creating a cash refund. If a wider service failure prevents the purchased service from being provided, we may issue a refund or another remedy after reviewing the affected account and payment.

How to request review

Email support@canva-craft.com from the purchasing account. Include the approximate purchase date, plan, payment reference if available, and a short explanation. Do not send full card details, passwords, API keys, or other credentials.

We may ask for additional information needed to locate the payment and confirm account ownership. Approval and processing time depend on the payment provider, the account ledger, and the original payment method.

Chargebacks

Please contact us before opening a payment dispute so we can investigate the account and payment. We may suspend affected credits while a dispute is under review to prevent the same entitlement from being both consumed and reversed.

Contact

Questions about refund eligibility can be sent to support@canva-craft.com.

Independence and current availability

Our generator uses independently connected Studio models and does not run Canva Craft. Credits and accounts here are separate from Canva. The pricing page shows current purchase availability. Contact support@canva-craft.com.

Independent site, not affiliated with, endorsed by, or sponsored by Canva Pty Ltd. Canva and Canva Craft are trademarks of their respective owners.